IT - System Engineer designing tailored IT solutions while ensuring infrastructure security and performance. Join a dynamic team at wunderbar IT GmbH focusing on innovative technologies for B2B clients.
About the role
- Systems Engineer providing IT infrastructure support for Enghouse Systems, focusing on 2nd tier technical escalation. Involves ongoing support, troubleshooting, and cross-team collaboration in a hybrid environment.
Responsibilities
- Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
- Troubleshoot escalated support requests through the global helpdesk ticketing system.
- Work with other senior IT staff to architect and develop ongoing success of IT infrastructure.
- Provide ongoing support to the company’s acquisition integration work.
- Evaluate, analyze and report statistics related to ticket levels, support incidents and resource utilization.
- Educate the business on issues related to best practice, lifecycle management and preventative ongoing maintenance.
Requirements
- A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
- A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
- Systems administration experience in a corporate environment.
- Strong interpersonal skills: possesses a strong customer satisfaction attitude.
- Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
- Strong time management skills: perform a variety of tasks and assignments simultaneously.
- Be a team player within a global structure.
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Systems Engineer providing 2nd tier escalation and infrastructure support for Enghouse Systems. Need expertise in Microsoft technologies and ability to manage global IT issues.
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