IT - System Engineer designing tailored IT solutions while ensuring infrastructure security and performance. Join a dynamic team at wunderbar IT GmbH focusing on innovative technologies for B2B clients.
About the role
- Systems Engineer at Enghouse, providing 2nd tier IT support and developing infrastructure processes. Join a global software company in a hybrid role based in Markham, Ontario.
Responsibilities
- Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
- Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
- Works with other senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
- Provides ongoing support to the company’s acquisition integration work.
- Evaluates, analyzes and reports statistics related to ticket levels, support incidents and resource utilization to make recommendations to resolve ongoing issues.
- Educates the business on issues related to best practice, lifecycle management and preventative maintenance on their use IT systems.
- Participates in projects and acquisitions with other functional groups; participates in short and long-term corporate network planning and product selections.
- Performs and assumes other duties and responsibilities as required.
Requirements
- A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
- A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
- Systems administration experience in a corporate environment.
- Strong interpersonal skills: possesses a strong customer satisfaction attitude.
- Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
- Strong time management skills: perform a variety of tasks and assignments simultaneously.
- Be a team player within a global structure.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Systems Engineer providing IT infrastructure support for Enghouse Systems, focusing on 2nd tier technical escalation. Involves ongoing support, troubleshooting, and cross - team collaboration in a hybrid environment.
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