Director of Patient Services overseeing patient support services strategy and governance. Ensuring operational delivery in compliance with local patient needs and quality standards.
About the role
- Associate Director overseeing IT Infrastructure and End User Services at Kimberly-Clark, ensuring global service standards and operational effectiveness. Collaborating across teams to enhance employee experience through service innovations.
Responsibilities
- Define and execute the end user services strategy
- Establish global service standards, operating models, KPIs, and SLAs
- Ensure services meet experience, availability, performance, and compliance expectations
- Own end to end service delivery for end user infrastructure services
- Lead operational reviews, root cause analysis, and corrective actions
- Ensure operational readiness for platform upgrades
- Oversee services supporting end user computing and workplace technologies
- Partner with engineering and EUX teams for smooth lifecycle management
- Drive improvements in employee experience through service analytics and automation
- Lead strategic relationships with managed service providers
- Communicate service health, trends, and outcomes to senior leadership
Requirements
- 10+ years in IT Infrastructure / End User Services leadership
- Proven experience managing global environments
- Deep knowledge of the Microsoft ecosystem
- Microsoft Contracting experience
- Exchange Microsoft 365 / O365 administration expertise
- Experience with Citrix / VDI solutions
- Networking knowledge
- Experience supporting desktop services, Jamf, and workplace technologies
- Experience with mergers & acquisitions
- Ability to lead contractual negotiations with Microsoft for large-scale licensing
- Azure cloud experience (preferred)
- Experience with Document Management tools (preferred)
Benefits
- Flex That Works at Kimberly-Clark
- Health insurance
- 401(k) and Profit Sharing plan
- Paid time off
- Remote work options
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