IT Administrator responsible for first and second level IT support, incident management and hardware provisioning. Essential role in maintaining IT efficiency and user satisfaction in a hybrid work environment.
About the role
- Supply Chain Help Desk Analyst assisting customers with questions or issues related to Supply Chain System tools. Delivering exceptional customer service support in Mandaluyong City, Philippines.
Responsibilities
- Respond to questions and problems via the ServiceNow ticketing system.
- Provide Tier 1 support to fix issues.
- Escalate questions and issues to System Administrators and Emerson IT as needed.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Requirements
- Bachelor’s degree in IT, Business, Supply Chain, or related courses.
- Excellent problem-solving and analytical skills.
- Basic knowledge of computer systems and troubleshooting software.
- Ability to break down processes and deliver clear, step-by-step instructions.
- Good verbal and written communication skills.
- Commitment to providing exceptional customer service.
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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