Hybrid Service Engineering Team Leader

at Emerson

• Job title: Service Engineering Team Leader
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seregno, Italy

About the role

• Service Engineering Team Leader providing direct supervision to service engineers at Emerson. Driving operational excellence and customer satisfaction in the automation field.

Responsibilities

• Assign and schedule tasks for the service engineering team to ensure timely and quality delivery.
• Monitor team performance, including utilization, customer satisfaction, and service quality.
• Actively support the team by performing tasks alongside them when needed.
• Ensure service jobs meet all requirements, deliverables, and schedules.
• Oversee certification, training, and development for service engineers.
• Ensure compliance with Emerson’s business processes, including documentation, timesheets, and site visit reports.
• Promote adherence to Health, Safety, and Environment (HSE) policies and standards.
• Set clear goals, manage results, and fulfill HR responsibilities for your team.
• Manage orders and maintenance contracts for specific customers, including cost control and change order management.
• Foster strong customer relationships and maintain financial accountability for contracts.

Requirements

• Bachelor’s degree in Engineering (such as control engineering, computer science, or electronics) or equivalent practical experience.
• 10+ years of experience in automation and control systems within process industries within similar positions.
• Strong verbal and written communication skills in Italian and English.
• Ability to travel and work at customer sites as required.
• Project management skills and a valid driver’s license.

Benefits

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
• We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
• Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
• Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.