Inside Sales Specialist providing support to EMEA marketing and sales operations. Qualifying leads and nurturing sales prospects in a multicultural team environment.
About the role
- Senior Specialist Inside Sales at Emerson, providing client management and sales-focused communication to grow distributors. Qualifying leads and developing new sales opportunities in the Philippines.
Responsibilities
- Respond to the assigned distributors’ requests through a variety of communication media.
- Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions, including shipping, credit, technical service, factory service, and product management, to resolve customer issues and improve processes.
- Identify and report root cause case issues, gather distributors' needs, preferences, and struggles, and work collaboratively to share feedback and develop solutions for continuous improvement.
- Coordinate with the Fulfillment Management Specialist to provide accurate lead times and update customers and sales managers until the order is fulfilled.
- Partner with assigned field sales managers to grow sales and aid productivity.
- Proactively engage with customers to establish and maintain relationships and drive sales; provide information regularly through outbound emails and calls.
- Identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, etc.
Requirements
- Excellent English and French communication skills
- Bachelor's degree in Business, Marketing, or related courses
- 3 years of relevant experience in Inside Sales, Customer Service, or Key Accounts Management
- Strong customer focus with a dedication to delivering excellent service
- Proficiency in Microsoft Office applications
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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