Senior Services Project Manager at Emerson leading cross-functional projects to enhance post-sales service delivery and customer success metrics in Debrecen, Hungary.
Responsibilities
Drive planning, execution, and delivery of complex projects focused on post-sales services, such as:
New service offering definitions
Capability enablement across service functions
Process improvements or digital transformations supporting service delivery
Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
Establish clear project goals, timelines, and deliverables aligned with business priorities.
Track and manage interdependencies, risks, and resource allocations across concurrent projects.
Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
Ensure adherence to project scope, budget (where applicable), quality, and timelines.
Provide regular status reporting and access to collaborators and leaders.
Lead change management activities, including collaborator consensus, communications planning, and adoption measurement.
Ensure alignment with broader business goals and customer success metrics.
Requirements
Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred).
Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
Proven experience leading cross-functional teams without direct authority.
Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
Excellent organizational, communication, and collaborator management skills.
Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
Experience using reporting and visualization tools such as Power BI is a plus.
PMP, PMI-ACP, or similar certification is a plus.
Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location).
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