Lift Service Engineer at KONE servicing and repairing various lifts across Norwich and nearby areas. Requires NVQ3 in Lift Engineering and strong customer skills.
About the role
- Field Service Technician supporting customers across the United States with Rosemount Level instrumentation and systems. Delivering advanced technical services and customer training in Level measurement technologies.
Responsibilities
- Perform demand and contract field services, including emergency and scheduled maintenance
- Provide advanced troubleshooting, configuration, calibration, and start-up services
- Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades
- Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards
- Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers
- Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues
- Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities
- Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability
- Train and mentor field service technicians to strengthen Level expertise across the service organization
- Deliver Level product and application training for customers and internal service personnel
- Develop and refine best practice procedures for Level startup, configuration, and troubleshooting
- Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented
- Support system integration activities and coordinate with project teams to ensure successful execution of customer projects
- Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures
- Manage travel, expenses, and administrative responsibilities in accordance with company policies
- Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.
Requirements
- Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
- Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
- Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
- Strong troubleshooting and diagnostic capabilities
- Ability to travel up to 50–60% domestically; international travel might be required on occasion
- Legal authorization to work in the United States
Benefits
- Health insurance
- 401(k)
- Tuition reimbursement
- Employee Assistance Program
- Paid parental leave
- Paid vacation and holidays
- Flexible time off plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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