Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
About the role
- Customer Support General responsible for part number creation and management in ERP system. Technical product description and collaboration with supply chain and customer care teams.
Responsibilities
- Overall responsibility for the creation of new part numbers and part number maintenance in ERP system (Oracle).
- Technical product description according to prior agreement with engineering/product management.
- Work with customer care leaders to establish a robust process for remote part creation within the scope.
- Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
- Administration / Management of new item requests.
- Preparation and management of technical and price maintenance.
- Permanent optimization of the process in the use of IT tools.
- Support the Sales and Customer Care department
Requirements
- Excellent communication and problem-solving skills with expertise in data analysis and management (MS Excel, MS Word, MS PowerPoint)
- Effective communication, negotiation, and influencing skills.
- Product knowledge
- Ability to comprehend technical details/technical literacy.
- Proficient in a variety of software programs, including Oracle and Access
- Prefer experience in the Oracle ERP system.
- Knowledge of Excel VBA is a plus.
- Bachelor’s Degree in the fields: Mechanical Engineering with 3+ years of experience in Oracle, Part number creation, ERP Experience, SAP Experience will be an added advantage.
Benefits
- Employee Assistance Program
- Employee resource groups
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
- Flexible time off plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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