Hybrid Information Systems Manager

at Emancipet

• Job title: Information Systems Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $115,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, ERP, ETL, Firewalls
• Location requirements: Hybrid, Austin, United States

About the role

• Information Systems Manager overseeing IT operations, integrations, and team management at Emancipet, a non-profit veterinary care provider dedicated to affordable care access.

Responsibilities

• Lead organizational change management for all new technology rollouts, focusing on high-quality training, clear communication, and sustainable user adoption across the organization.
• Architect integrations and automated data flows between core platforms including PIMS, CRM, HRIS, ERP, and Data Viz tools to ensure the tools talk effectively.
• Manage the relationship and service delivery of all technology partners and vendors, including the strategic oversight and coordination of our MSP.
• Ensure operational uptime for critical infrastructure, including networking, hardware, and essential software access, serving as the senior point of escalation for complex technical issues.
• Oversee the full IT asset lifecycle, including procurement, deployment, and the scheduling of critical security maintenance and patching for all devices.
• Conduct regular site visits to audit local infrastructure and provide hands-on, in-person support.
• Recruit, train, and manage regional, part-time Technology Support Specialists to provide consistent, high-quality on-site and remote support for all staff.
• Establish standardized KPIs, SLAs, and technical documentation to ensure service excellence across the geographically distributed, hybrid, hourly team.
• Foster a culture of accountability, continuous improvement, and collaboration among the distributed team to prevent knowledge silos and ensure reliable regional coverage.
• Mentor and coach team members by identifying development areas, supporting their professional growth while aligning their work with organizational needs.
• Co-develop and maintain a multi-year technology roadmap with the CDFO that prioritizes long-term data integrity and scalability over short-term software features.
• Lead comprehensive technology audit to identify, streamline, or decommission redundant systems and reduce technical debt.
• Lead the technical evaluation and selection of enterprise-level tools, ensuring they are scalable, secure, and integrate with existing data sets.
• Partner with the RDA team to build a stable data foundation that remains consistent and actionable even as specific software tools are replaced.
• Advocate for "data longevity," ensuring organizational data is captured and preserved through every system transition, while maintaining compliance with veterinary medical record-keeping requirements.
• Identify and prioritize automation opportunities within departmental workflows to reduce manual tasks and improve organizational efficiency.
• Co-develop and implement security policies, disaster recovery plans, and business continuity strategies to protect organizational data.
• Develop and manage IT operational and capital expenditure budgets, prioritizing investments based on strategic impact and ROI.
• Conduct regular audits of systems and licensing to optimize costs and eliminate insecure or redundant technologies.

Requirements

• Mission-driven and aligned with Emancipet's values of compassionate service, excellence, teaching & learning, and optimism.
• 5+ years of progressive experience in IT Operations, Information Systems, Technology Management, or related technical field.
• 2+ years experience in a people-manager role; experience leading hourly, hybrid/remote, or geographically distributed teams in a hands-on environment is a Plus.
• A "systems thinking" mindset, with a strong understanding of data architecture and how disparate tools connect (APIs, ETL, Integrations) to ensure long-term data integrity.
• A roll-up-your-sleeves mindset, with a willingness to step in to troubleshoot or execute technical tasks when necessary to ensure uninterrupted clinic operations.
• Experience managing technology in high-volume, multi-site environments (clinical, retail, or hospitality) where equipment uptime directly impacts the ability to serve clients.
• Strong technical understanding of modern IT infrastructure, including Microsoft 365/Azure environments, networking fundamentals, and Mobile Device Management.
• Knowledge of SaaS management and security best practices, including firewalls, endpoint protection, and identity management.
• Strong contract negotiation and vendor management experience, including managing MSPs and external contractors.
• Demonstrated success in leading non-technical staff through system audits, major technology transitions, or large-scale implementations from start to finish.
• Ability to manage a multi-year strategic roadmap while simultaneously overseeing the daily lifecycle of hardware procurement, security maintenance, and asset management.
• Exceptional ability to translate complex technical concepts into actionable insights for leadership and "people-first" workflows for clinical staff.
• Experience with budget management, optimizing systems to increase transparency, and strengthening internal controls.

Benefits

• Generous Paid Time Off 9 paid holidays and 120 hours of PTO, increasing with tenure, with the ability to roll over 40 hours each year.
• 401(k) Plan Emancipet match of 50% of your contribution, up to 5% of your annual pay.
• Health Insurance 100% Emancipet-paid coverage for employees and their children, with zero co-pays, zero out-of-pocket expenses, and most common prescriptions at $0.
• Dental & Vision Insurance 100% Emancipet-paid coverage for employees and their children.
• Telehealth 100% Emancipet-paid telehealth for your entire household, partner/spouse, and all children under 26, regardless of insurance status. This provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
• Life AD&D Insurance 100% Emancipet-paid employee coverage, including estate planning service, travel assistance, and identity theft protection.
• Voluntary Benefits Additional coverage options, including accident, cancer, supplemental life, short- and long-term disability, and more.
• Support for Your Pets - $324 per year in free services or products through Emancipet.