IT-Systemadministrator providing L2 & L3 support with a focus on hybrid (cloud) infrastructures. Collaborate on customer projects while ensuring system availability and improvement.
Responsibilities
Provide Level-2/Level-3 support for our customers in the areas of Private Cloud, virtualization, storage, networking and backup
Analyze, diagnose and resolve incidents in a sustainable manner — independently or in close collaboration with vendors and other departments
Provide technical expertise in various project situations
Perform active monitoring of our systems and use monitoring tools to ensure high availability and stability
Continuously work to improve the performance and reliability of our customers' infrastructures
Support updates, patches and configuration changes
Create and maintain technical documentation and actively share knowledge within the team
Further develop our services and drive standardization and automation
Requirements
Completed IT training, e.g. as an IT Specialist for System Integration or IT System Administrator
At least 3 years of experience in IT support or system operations with a focus on hybrid or private cloud environments
Knowledge in several of the following areas: CloudStack, KVM, VMware or other virtualization technologies, storage systems (SAN/NAS), network administration (LAN/WAN, WLAN, firewall), backup and restore solutions, Windows and/or Linux server administration
Experience with Kubernetes or container technologies (Docker, OpenShift) is a plus
Structured and quality-oriented way of working
Service orientation, strong communication skills and a team player mindset
Willingness to continuously develop and independently learn new topics
Fluent German skills and very good English skills
Benefits
Flexible working hours
Room for personal and professional growth
Opportunity to help expand business areas
Strong, supportive team
Flat hierarchies and short communication paths
Support through structured onboarding and a personal buddy
Numerous health and wellbeing benefits
Company pension plan
Great team events and company celebrations
Pets (your furry friend) warmly welcome
Job title
IT System Administrator – L2 & L3 IT Support, Hybrid Cloud Infrastructures
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