Hybrid Manager I – Customer Care

Posted 7 hours ago

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About the role

  • Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.

Responsibilities

  • Responsible for providing oversight for customer service staff
  • Directs implementation and administration of benefit programs
  • Prepares and communicates information regarding benefit programs and procedures
  • Audits to monitor efficiency and compliance with policies
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requirements

  • Requires BA/BS degree
  • Minimum of 1 year of experience in a leadership role
  • Minimum of 5 years related customer service experience
  • Prior FEP experience is strongly preferred
  • Experience working in a customer service call center environment preferred
  • Experience in claims service operations preferred
  • Previous leadership experience preferred.

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Medical
  • Dental
  • Vision
  • Short and long term disability benefits
  • Paid holidays
  • Paid Time Off
  • Wellness programs
  • Financial education resources

Job title

Manager I – Customer Care

Job type

Experience level

Mid levelSenior

Salary

$74,088 - $111,132 per year

Degree requirement

Bachelor's Degree

Location requirements

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