Service Access Team Leader managing patient registration activities in the Cancer Center Financial Care team at Duke Health. Ensuring patient privacy and contributing to operational improvements.
About the role
- Financial Operations Recovery Process Specialist providing technical direction and guidance to associates in financial operations. Responsible for training, monitoring workflow, and ensuring quality standards.
Responsibilities
- Provides technical direction, guidance and resources to associates
- Serves as a first line resource for financial operations associates
- Provides operational training and answers technical questions
- Monitors inventory to ensure workflow remains uninterrupted
- Handles complex case research and resolution
- Reviews and monitors associates work for quality standards
- Assists with process improvement solutions
Requirements
- Requires a BA/BS
- Minimum of 3 years related experience
- Previous experience in high-volume operations (claims, customer service, enrollment and billing) strongly preferred
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short and long term disability benefits
- 401(k) +match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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