Manage Technology Disaster Recovery Plans and coordinate with Cyber Security at EXL. Ensure Business Continuity and Disaster Recovery assessment, planning, and execution meets business requirements.
About the role
- Associate Manager Clinical Support responsible for day-to-day workflow of clinical support staff at Elevance Health. Overseeing administrative processes and collaborating with internal departments effectively.
Responsibilities
- Serves as a subject matter expert in the administrative and operational processes
- Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues
- May answer calls from providers and members and responds to phone inquiries
- Oversees out of network and chart review administrative processes
- Works to streamline processes to ensure productivity and accuracy
- Collaborates with internal departments on special projects and reporting
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- Requires high school diploma or equivalent with experience in the health field
- any combination of education and experience providing an equivalent background
- People leadership experience highly preferred
- Experienced Medical Office Manager
- BA/BS degree in human services preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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