Hybrid Associate Manager, Clinical Support

at Elevance Health

• Job title: Associate Manager, Clinical Support
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Overland Park, United States

About the role

• Associate Manager Clinical Support responsible for day-to-day workflow of clinical support staff at Elevance Health. Overseeing administrative processes and collaborating with internal departments effectively.

Responsibilities

• Serves as a subject matter expert in the administrative and operational processes
• Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues
• May answer calls from providers and members and responds to phone inquiries
• Oversees out of network and chart review administrative processes
• Works to streamline processes to ensure productivity and accuracy
• Collaborates with internal departments on special projects and reporting
• Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requirements

• Requires high school diploma or equivalent with experience in the health field
• any combination of education and experience providing an equivalent background
• People leadership experience highly preferred
• Experienced Medical Office Manager
• BA/BS degree in human services preferred

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources