Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
About the role
- Customer Success Manager at Eletive supporting Finnish-speaking customers and enhancing their experience. Guide onboarding, advocate customer needs, and align with internal teams to maximize platform value.
Responsibilities
- Guide customers in their onboarding of the Eletive platform and help them achieve value quickly and effectively with Eletive.
- Act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
- Conduct regular health checks and strategic planning to evaluate progress and strategically move your customers to the next phase in their journey, offer recommendations, and proactively address churn risks.
- Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
- Maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
- Stay updated on Eletive products and best practices while sharing insights across the team.
Requirements
- Have a BA/BS degree in a related relevant field.
- Preferably have 2+ years of hands-on experience in a similar role.
- Have great communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
- Are conscientious as a person and detail-oriented in your work.
- Are comfortable with having many ongoing simultaneous projects, as well as solution-focused and ready to tackle the customer's problems.
- See yourself as a responsive individual and are comfortable with giving and receiving feedback.
- A true team player who is enthusiastic about contributing to a thriving work-environment.
- Write and speak fluent Finnish and English.
- Are aligned with our Core Values: We Grow Together: You value teamwork and helping others succeed. We Innovate and Iterate: You embrace creativity and continuous improvement. We Lead Ourselves: You take ownership and responsibility for your work.
- Having a background in HR is considered a plus, as our platform is designed to enhance well-being and engagement in organizations.
Benefits
- Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.
- Six weeks of vacation, a wellness grant, insurance package, and lots of snacks to keep you energized.
- Our Malmö office is just three minutes from the central station, featuring a rooftop terrace, play area, and even a workout station.
- Enjoy fika, Friday breakfasts, kickoffs, afterworks, and much more.
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