Onsite Service Manager

Posted 1 hour ago

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About the role

  • Service Manager overseeing data center cooling systems and ensuring operational excellence for critical customers. Engaging in project management, technical training, and team leadership role.

Responsibilities

  • Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies.
  • Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities
  • Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
  • Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
  • Leverage previous experience to help lead and develop high performing teams of technical professionals
  • Manage and complete daily operations of site personnel, chemistry, reporting, budget, and maintenance programs
  • Maintain established relationships with Key Contacts
  • Can perform most of the positions managed. Can troubleshoot systems, maintain inventory management, and perform system audits
  • Communicate, report, and resolve issues with minimal support from Operations Management team

Requirements

  • Associate’s degree
  • 5 years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
  • Possess a valid driver's license and acceptable Motor Vehicle Record
  • Proven track record in data center construction, startup, and operational support.
  • Water treatment or wastewater operations experience
  • Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
  • Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders
  • Experience working in a startup or fast-paced environment is a plus.

Benefits

  • Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
  • Enjoy a flexible, independent work environment
  • Receive a non-decaled company vehicle for business and personal use
  • Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

Job title

Service Manager

Job type

Experience level

Mid levelSenior

Salary

$81,200 - $121,700 per year

Degree requirement

Associate's Degree

Location requirements

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