Administrator in Mortgage Division coordinating lender - related activities and ensuring operations run smoothly. Involved in event management, invoicing, and data reporting while collaborating with cross - functional teams.
About the role
- Manager of Trust Strategy & Operations at eBay Live, developing trust strategies and fostering insights for live commerce. Collaborate with cross-functional teams to enhance buyer and seller trust.
Responsibilities
- Support the Live Business Unit, Trust domain experts, and cross functional partners to develop and execute end-to-end Trust strategies specifically for the live commerce environment
- Partner with User Experience Research, Consumer Insights, Analytics, and other teams to develop a deep learning agenda and insights to inform strategy across our trust priorities for eBay Live
- Own performance monitoring across our trust priorities, partnering with Analytics to establish and track key metrics for each pillar of our trust strategy. Provide regular updates and actionable insights to leadership. Conduct analysis and generate insights that inform product strategy development
- Build and deliver high impact analysis, presentations and business cases to secure approval and/or resources from senior Business, Product and Risk leaders
Requirements
- 3-5 years of relevant experience in trust & safety, strategy & operations, strategic program management, or related field.
- Experience in Live shopping or social commerce a plus
- Analytical and Problem-Solving Skills: Ability to analyze and size complex data, identify critical issues, and develop effective solutions in a dynamic business environment.
- Experience with SQL is a plus
- Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows
- Process Improvement: A continuous improvement mindset with a track record of identifying inefficiencies and implementing innovative process enhancements to increase productivity and drive operational excellence
- Strong Communication and Interpersonal Abilities: Excellent verbal and written communication skills, with the aptitude to clearly convey policy changes and decisions, as well as collaborate with various stakeholders.
Benefits
- Health insurance
- 401(k) eligibility
- Paid time off
- Parental leave
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