Hybrid Branch Manager

at EastRise Credit Union

• Job title: Branch Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,536 - $78,344 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Waterbury, United States

About the role

• Branch Manager overseeing operations and member relationship development in Waterbury, VT. Managing team members and ensuring exceptional service delivery while achieving revenue growth goals.

Responsibilities

• Responsible for leading and overseeing the operations, service, member relationship development, and team members of an assigned branch location(s).
• Responsible for the overall success of the branch's daily operations.
• Oversee cash management, fraud mitigation, loss prevention, and applicable processes and procedures.
• Direct, supervise, and support team members with operational functions.
• Resolve internal and external inquiries.
• Manage the branch budget.
• Deepen member relationships to drive revenue growth and reduce attrition.
• Hold team members accountable for identifying and maximizing opportunities to promote products and services.
• Execute promotional campaigns and product initiatives at the branch and community level.
• Achieve revenue growth goals.
• Ensure exceptional service is provided to members when transacting and in need of account service.
• Aid with debit and credit cards, fraud, basic digital banking support, and consumer lending.
• Meet with/serve members when necessary and handle escalated situations.
• Establish clear performance expectations, deliver ongoing feedback, and support the professional development of each direct report.

Requirements

• Five years to eight years of similar or related experience, including preparatory experience.
• Management and/or coaching experience strongly preferred.
• A college degree preferred.
• In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Effective communication skills to communicate with members and staff;
• Leadership, coaching, team building, and facilitation skills.
• Must be at least 18 years of age.
• Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.)
• Travel to other branches or locations may be required depending on position.
• Member Service; Communication; Reliability/ Dependability & Trustworthiness.
• Effective problem-solving skills
• Solid attention to detail and accuracy skills
• Proficiency in operating computers, keyboard, standard office equipment
• Managing multiple priorities on time and with accuracy.
• Superior customer service skills.
• Ability to use sound judgement in decision making.
• Demonstrate empathy in speaking with others about sensitive or difficult situations.
• Works well with a variety of personalities in a fast-paced environment.