Head of Customer Care Insights for Starling Bank driving transformative improvements across the Customer Care division by analyzing performance and customer outcomes.
About the role
- Customer Service Specialist managing network customer inquiries at Schleswig-Holstein Netz GmbH. Role includes customer communication and support tasks in a hybrid work model.
Responsibilities
- You coordinate the handling of all customer inquiries in the area of network customer support.
- Ensure customer-focused communication from the initial inquiry through final response.
- Coordinate and manage service partners involved in customer support.
- Responsible for technical plausibility checks of registered network connections and for preparing offers.
- Support the administration of metering operations and process requests in IT systems.
- Independently handle complex cases and support complaint resolution.
- Participate in company and group projects and carry out special tasks.
Requirements
- You have a technical or commercial vocational qualification (e.g., industrial clerk or electronics technician for operational technology) with relevant additional qualifications.
- You possess comprehensive knowledge of grid economics and energy industry relationships in Germany.
- Customer orientation comes naturally to you; customer satisfaction is your motivation.
- Confident user of Microsoft Office applications such as Word, Excel and PowerPoint; basic knowledge of SAP is an advantage.
- You work independently and reliably advance your responsibilities.
- You hold a valid driving licence (Class B).
Benefits
- Transparent compensation: You will receive an attractive collectively agreed salary (approx. €58,000–70,000 depending on qualification and experience), a Christmas bonus, an annual special payment and capital-forming benefits (€480/year).
- Time for yourself: 30 days of annual leave plus additional time off on Christmas Eve and New Year’s Eve.
- Flexibility: Flexible working hours without core hours; mobile working/remotely is standard for us.
- Meaningful work: You make a valuable contribution to the energy transition — in a large company with secure employment.
- Development & training: We support your professional and personal development, including project work across the entire E.ON Group.
- Family support: Assistance for childcare and care of relatives; a birth grant of €350.
- Time out: Access to discounted holiday accommodations across Europe.
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