Product administration technician providing technical support and administrative assistance for financial products at Desjardins. Collaborating with experienced employees and assisting in operational processes and information management.
DA
Hybrid Dual Study Program in Business Administration
Posted 5 months ago
About the role
- Duales Studium in Business Administration specializing in customer service and banking operations at dwpbank in Düsseldorf. Engaging with clients and improving service processes while studying at FOM Hochschule.
Responsibilities
- Insight into real-world processes in securities operations.
- Customer contact by phone, email or via the ticketing system.
- Professional handling of complaints and feedback.
- Documenting processes in IT systems.
- Contributing ideas to improve processes and digitization projects.
- Participation in junior talent community events and workshops.
Requirements
- Completed (Fach-)Abitur or equivalent secondary school diploma.
- Some prior customer contact experience is helpful but not required.
- Fluent in German (C1).
- Interest in economics and business processes.
- Open and friendly communication style.
- Reliability and team spirit.
- Structured, proactive and solution-oriented way of working.
Benefits
- All tuition fees are covered.
- 100% of the apprenticeship salary for a 4‑day workweek.
- 13 monthly salaries in accordance with the MTV Banken collective agreement.
- Capital-forming benefits (Vermögenswirksame Leistungen).
- 24 vacation days.
- 6 days per year for exam preparation.
- Flexible working and remote work options.
- Free meals in the canteen.
- Free Deutschlandticket (regional public transport pass).
- Mentoring by a great team.
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