About the role

  • Duales Studium in Business Administration specializing in customer service and banking operations at dwpbank in Düsseldorf. Engaging with clients and improving service processes while studying at FOM Hochschule.

Responsibilities

  • Insight into real-world processes in securities operations.
  • Customer contact by phone, email or via the ticketing system.
  • Professional handling of complaints and feedback.
  • Documenting processes in IT systems.
  • Contributing ideas to improve processes and digitization projects.
  • Participation in junior talent community events and workshops.

Requirements

  • Completed (Fach-)Abitur or equivalent secondary school diploma.
  • Some prior customer contact experience is helpful but not required.
  • Fluent in German (C1).
  • Interest in economics and business processes.
  • Open and friendly communication style.
  • Reliability and team spirit.
  • Structured, proactive and solution-oriented way of working.

Benefits

  • All tuition fees are covered.
  • 100% of the apprenticeship salary for a 4‑day workweek.
  • 13 monthly salaries in accordance with the MTV Banken collective agreement.
  • Capital-forming benefits (Vermögenswirksame Leistungen).
  • 24 vacation days.
  • 6 days per year for exam preparation.
  • Flexible working and remote work options.
  • Free meals in the canteen.
  • Free Deutschlandticket (regional public transport pass).
  • Mentoring by a great team.

Job title

Dual Study Program in Business Administration

Job type

Experience level

Mid levelSenior

Salary

€1,400 - €1,640 per month

Degree requirement

High School Diploma

Location requirements

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