About the role

Business Analyst strengthening operational processes at Dulcedo talent management agency. Leading discovery, mapping processes, and implementing improvements in a cross-functional environment.

Responsibilities

Lead process improvement roadmap, from diagnosis to rollout for our departments.
Run discovery across departments to understand how work actually flows and where it breaks.
Map current-state processes and design future-state workflows that reduce friction and improve accountability.
Build SOPs and supporting documentation (templates, checklists, playbooks) so improvements stick.
Translate business needs into clear requirements and actionable implementation plans.
Design and improve reporting visibility (dashboards, operational KPIs, status tracking) for leadership.
Reduce manual work by identifying automation opportunities and simplifying handoffs across teams.
Drive change management: align stakeholders, set adoption plans, and ensure teams actually use what’s built
Monitor impact post-launch and iterate based on feedback, data, and performance outcomes.

3-5 years of experience in a Business Analyst / Operations Analyst / Process Improvement role where you owned initiatives end-to-end (not just documentation).
Experience in a process-heavy, cross-functional environment (ex: mid-size/large company, high-growth org, or consulting/implementation setting) where workflows span multiple teams and require structure, alignment, and follow-through.
Strong comfort partnering with Finance/Accounting or operational teams on complex processes, controls, approvals, and reporting needs.
Proven ability to map “current state → future state” and convert findings into real implementation: SOPs, templates, tooling changes, automation, and adoption support.
Ability to work with high autonomy: you can diagnose problems, propose solutions, and execute without needing heavy technical mentorship.
Strong technical fluency:, Power BI, SQL, dashboards and reporting frameworks, advanced Excel / Google Sheets
CRM/tooling comfort (Zoho is a plus) and the ability to think in systems: permissions, governance, data structure.
Bonus: experience with workflow automation, integrations, and scalable tooling ecosystems (Zoho apps is a plus).

Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
12 Monthly Personal Days : One extra day off every month to recharge and relax
Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.