General Manager overseeing QSR restaurant operations at Philadelphia International Airport. Ensuring high operational standards and managing staff effectively for restaurant success.
Responsibilities
Manage a QSR restaurant or small cluster of restaurants or points-of-sale
Ensure the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
Oversees daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service
Leads staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage
Fosters a positive work environment through coaching, recognition, and development aligned with business goals
Monitors financial performance, manages budgets, and implements strategies to drive revenue and control costs
Manages inventory levels, product ordering, vendor relationships, and ensures equipment is maintained and operational
Ensures compliance with all health, safety, and sanitation standards through training and daily oversight
Upholds brand standards, labor agreements, and lease requirements while educating staff on operational expectations
Resolves customer and employee concerns with sound judgment and supports marketing initiatives to enhance guest experience
Utilizes management systems and tools effectively and encourages staff adoption of new technologies to improve operations
Supports onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures
Requirements
The combination of education and professional experience must exceed 5 years
Requires 2 years of experience supervising a team of operations professionals engaged in executing F&B programs
Requires 5+ years of operations experience engaged in delivering F&B and customer service programs
A bachelor's degree can count for 2 of the 5-year requirement; graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
Knowledge of state and federal employment, and health & safety regulations and statutes
Demonstrates knowledge of F&B policies and products, service, quality, equipment, and operations standards
Excellent interpersonal, verbal, and written communication skills
Proficiency in F&B technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Demonstrated success managing a P&L, adhering to a budget focusing on profitability and efficiency
Business acumen with operations mindset required to understand the long-term implications of operations management and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the F&B associate population, and individual store circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
Benefits
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
401(k) retirement plan
Company paid life insurance
Tuition reimbursement
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
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