Management Consultant structuring industrial transformation programs for clients in leading industry companies. Collaborating with management teams and ensuring effective implementation of strategic decisions.
About the role
- Service Management System Consultant at Dudek ensuring high-quality service management practices. Leading user engagement and providing functional support for the enterprise service management platform.
Responsibilities
- Serve as a system consultant for Dudek’s enterprise service management platform.
- Provide functional support, lead end‑user engagement and training.
- Coordinate system best practices and oversee testing.
- Ensure strong functional documentation and govern controls for quality service management practices.
- Liaison to end users to gather needs and document functional improvements.
- Provide training on application functions including request attributes and workflows.
- Monitor KPIs and dashboards to support continuous improvement.
Requirements
- Demonstrated depth and breadth in Service Management functions, including request and incident management.
- Experience with functional configuration, UAT, documentation, and support functions.
- Strong interpersonal, written and oral communication skills.
- Experience with establishing and driving service management processes and measurements.
- Experience with common service management platforms.
- Detailed knowledge of service desk best practices and tools.
- Experience managing relationships with managed service providers, staffing agencies, and other vendors.
- Ability to articulate technical issues to non-technical staff and/or business leadership.
- Valid driver’s license and active personal automobile liability insurance.
Benefits
- Temporary employees are eligible for sick leave and our Employee Assistance Program (EAP).
- As-needed, temporary and part-time employees may have options like medical benefits and ESOP participation.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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