Senior Solution Consultant at Dotdigital, architecting solutions for major client wins and driving revenue. Collaborating closely with Sales and Customer Success in a high-growth SaaS environment.
Responsibilities
Partner with Sales & Customer Success to drive revenue
Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
Lead technical discovery sessions that align customer business objectives with platform capabilities.
Design and deliver technical solutions
Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
Deliver customised demos and proof‑of‑concepts that validate value against specific client needs.
Quantify business impact using ROI models, TCO calculations, and business case development.
Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback.
Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope.
Support onboarding, implementation, and architectural decisions for strategic accounts.
Provide targeted product and competitive enablement for Sales and Customer Success.
Requirements
3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment
Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close
Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders
Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications
Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience
Proactive in identifying risks, gaps, and dependencies during technical scoping
Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation
Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data
Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture
Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io)
Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms.
Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation
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