Junior Collection Consultant managing customer collections for Creditas with a focus on providing personalized service. Engaging directly with clients and addressing their payment concerns through multiple communication channels.
About the role
- Plan and conduct complex debt collection processes at DM, a financial service company. Supporting continuous improvement and reporting project progress.
Responsibilities
- Support the development of continuous improvement initiatives within the area;
- Work under supervision with defined processes;
- Identify opportunities for improvement;
- Prepare high-quality reports and follow-ups, reporting project progress;
- Monitor and facilitate the collection and analysis of project KPIs for active and planned projects, producing periodic reports;
- Contribute to various topics within the area, adding value to the business and the Collections team;
- Guide and mentor more junior team members;
Requirements
- Bachelor's degree completed or in progress in Business Administration, Engineering, Information Systems or related fields;
- Proficiency in Excel and PowerPoint;
- Experience with SQL Server;
- Knowledge of PMBOK;
- Experience with agile and process improvement methodologies such as Scrum, Kanban, Lean, BPM or Six Sigma;
- Knowledge of Python (a plus);
Benefits
- CAJU Flexible Benefits Card — meal/food, transportation and other allowances;
- Medical insurance;
- Dental insurance (Bradesco);
- Life insurance;
- Education incentive programs;
- English course — English Pass (available to all DM employees);
- Wellhub access for fitness and wellbeing;
- Free psychological, social and legal support, and financial consulting;
- DM VISA card with pre-approved limit;
- Private pension plan;
- Flexible working hours;
- ShortDay — early logoff so you can take care of yourself;
- Access to the Alura learning platform, fully paid by the company;
- No dress code — the important thing is that you feel comfortable;
- Day off on your birthday — a gift from DM;
- PPR (Results Participation / Profit Sharing Program);
- For parents: childcare allowance for children up to 6 years old;
- For parents: extended maternity and paternity leave — 6 months for mothers and 20 days for fathers;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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