Commercial Program Manager at Royal Caribbean Group translating strategy into execution. Planning, coordinating initiatives, owning processes, and driving improvements across teams in Miami.
About the role
- Lead operational excellence in dLocal’s payments network while building relationships and driving new payment method implementations. Collaborate with cross-functional teams to enhance merchant go-lives and performance.
Responsibilities
- Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
- Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
- Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
- Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
- Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions, to ensure continuous operational excellence and seamless integration across the business.
Requirements
- 6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
- Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
- Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
- Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
- Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
- Excellent communication and ability to influence across functions and with external partners.
- Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
- Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
- Bachelor’s degree in Business, Computer Science, Engineering, Economics, or related field; fluency in English (additional languages a plus)
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
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