Hybrid L3 App Support – SAP BO

Posted 56 minutes ago

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About the role

  • L3 App Support Specialist maintaining BI applications for a global IT outsourcing firm. Requires 3+ years experience with SAP BO and SQL in a hybrid work setup.

Responsibilities

  • Maintaining BI applications and API Management solutions in operational condition
  • Working with SQL to track and analyze data flows across different systems
  • Ensuring technical analysis is properly handled at Level 3
  • Managing incident resolution and communication with end users
  • Participating in crisis situations with high business impact
  • Driving continuous improvement initiatives
  • Creating procedures for ticket resolution at L1 and L2 levels
  • Ensuring maintenance of documentation

Requirements

  • 3+ years of experience in L3 application support within SAP BusinessObjects
  • Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) - Necessary condition
  • Experience with SQL
  • Experience with SAP BusinessObjects, Azure Databricks, and Azure Data Factory
  • Experience with API and BI concepts
  • Experience with API First approach Apigee and AWS
  • Knowledge of traditional BI
  • Strong organizational skills including pressure and priority management
  • Customer-oriented communication skills

Benefits

  • Salary for work amounting to 70,000 – 80,000 PHP
  • Monthly transportation allowance of ₱4,000
  • ₱3,600 monthly de minimis non-taxable allowance
  • HMO coverage from day 1 for you and 1 dependent
  • Equipment provided
  • Optical coverage
  • Year-end leave monetization
  • Gym subscription
  • Monthly supply of coffee!

Job title

L3 App Support – SAP BO

Job type

Experience level

Mid levelSenior

Salary

₱70,000 - ₱80,000 per month

Degree requirement

No Education Requirement

Tech skills

Location requirements

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