Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
About the role
- Analista de CRM focado em Analytics na Digio. Responsável por gerar insights, estruturar dados e colaborar com o time de CRM.
Responsibilities
- Structure and analyze data with a focus on customer behavior;
- Generate insights for offer personalization and communication strategy;
- Create clusters/segments for relationship strategy;
- Collaborate with the CRM team by measuring campaigns and proposing new strategies;
- Query and manipulate data using SQL;
- Create and maintain dashboards, management reports, and campaign KPIs to support business decisions;
Requirements
- Strong proficiency in SQL;
- Ability to present results clearly to internal stakeholders in accessible, non-technical language;
- Experience with the 'Consignado' product (payroll-deductible loans) is a plus;
- Degree in engineering, mathematics, statistics, economics, computer science, or a related field.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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