Coordinate special projects and support the COO at Dialogue, a virtual health provider in Canada. Engage in strategic initiatives and high-impact decisions to improve operations and service delivery.
Responsibilities
Work closely with the COO on high-priority strategic initiatives, providing analysis, synthesis and execution support to drive impact across Commercial Operations and Service Operations
Act as a trusted advisor and thought partner on key decisions (e.g., pricing, RFP strategy, design of new programs, efficiency opportunities, and service development)
Translate the COO’s vision and objectives into concrete action plans, ensuring accountability, clarity and timely follow-up
Ensure that decisions made at the COO level are clearly communicated, understood and implemented by all relevant teams
Prepare materials and briefing notes for Board meetings, including the Go-to-Market (GTM) update presentation
Support the preparation of internal and external communications for the COO, ensuring appropriate tone, clarity and alignment with the company’s strategic direction
Lead or support special initiatives assigned by the COO, ranging from operational pilots and process redesigns to cross-functional change management and internal communications
Requirements
Based in Montreal and bilingual (French and English)
5+ years of experience in strategy, consulting, chief of staff or senior program/project leadership roles
Proven experience working directly with C-level executives and Boards of Directors
Exceptional written and verbal communication skills, including experience drafting executive-level messaging
Strong project management skills, able to drive complex, cross-functional initiatives from concept to execution
Highly organized, detail-oriented and comfortable managing competing priorities in a fast-paced environment
Demonstrated discretion and ability to handle sensitive and confidential information with integrity
Strategic, proactive, resourceful and collaborative mindset
Required to be in-office at least 4 days per week
Bilingual for this role (able to communicate in French and English)
Benefits
Access to the Dialogue app and virtual mental health support for you and your family
Fully paid insurance, health spending account, dental coverage and wellness reimbursement
4 weeks of vacation, 9 wellness days and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices (except for fully remote roles)
Ability to work abroad for up to 4 weeks per year
Incentive programs, referral bonuses and RRSP matching
Learning opportunities via Coursera, external training budget and a mentorship program
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