Service Center Manager overseeing daily operations in manufacturing facility in Austell, Georgia. Responsible for business development, customer satisfaction, and operational strategies.
About the role
- Coordinate special projects and support the COO at Dialogue, a virtual health provider in Canada. Engage in strategic initiatives and high-impact decisions to improve operations and service delivery.
Responsibilities
- Work closely with the COO on high-priority strategic initiatives, providing analysis, synthesis and execution support to drive impact across Commercial Operations and Service Operations
- Act as a trusted advisor and thought partner on key decisions (e.g., pricing, RFP strategy, design of new programs, efficiency opportunities, and service development)
- Translate the COO’s vision and objectives into concrete action plans, ensuring accountability, clarity and timely follow-up
- Ensure that decisions made at the COO level are clearly communicated, understood and implemented by all relevant teams
- Prepare materials and briefing notes for Board meetings, including the Go-to-Market (GTM) update presentation
- Support the preparation of internal and external communications for the COO, ensuring appropriate tone, clarity and alignment with the company’s strategic direction
- Lead or support special initiatives assigned by the COO, ranging from operational pilots and process redesigns to cross-functional change management and internal communications
Requirements
- Based in Montreal and bilingual (French and English)
- 5+ years of experience in strategy, consulting, chief of staff or senior program/project leadership roles
- Proven experience working directly with C-level executives and Boards of Directors
- Exceptional written and verbal communication skills, including experience drafting executive-level messaging
- Strong project management skills, able to drive complex, cross-functional initiatives from concept to execution
- Highly organized, detail-oriented and comfortable managing competing priorities in a fast-paced environment
- Demonstrated discretion and ability to handle sensitive and confidential information with integrity
- Strategic, proactive, resourceful and collaborative mindset
- Required to be in-office at least 4 days per week
- Bilingual for this role (able to communicate in French and English)
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully paid insurance, health spending account, dental coverage and wellness reimbursement
- 4 weeks of vacation, 9 wellness days and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices (except for fully remote roles)
- Ability to work abroad for up to 4 weeks per year
- Incentive programs, referral bonuses and RRSP matching
- Learning opportunities via Coursera, external training budget and a mentorship program
- Optional parental leave top-up
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manager - Logistics & Warehouse managing inventory, logistics, and warehouse operations for ASSA ABLOY in India. Driving performance across supply chain functions and leading a team of professionals.
Media Manager overseeing media management operations supporting high - volume, multi - brand production environments at Paramount. Collaborating across teams to ensure efficient media ingestion and organization.
Strategic Order Operations Manager responsible for validating order readiness and coordinating cross - functional resolution. Ensuring production readiness and addressing order issues promptly.
Manager overseeing media supply chain fulfillment for a global media company. Managing complex tasks related to metadata, quality control, and content delivery in a dynamic environment.
Key Account Manager at BAT developing commercial strategies for key accounts in Fiji. Leading negotiations, performance analysis, and fostering team diversity and inclusion.
Area Manager responsible for managing brand distribution across Crete region for British American Tobacco. Leading a trade marketing team and driving the strategy for New Generation Products.
Group Manager in Supply Control at Scania overseeing logistics and supply chain management. Leading a team to optimize processes and resolve supply chain challenges in Belgium.
Store Manager at Crocs, Inc. leading a team to provide exceptional consumer experiences and drive sales. Responsible for operations, visual presentation, and maintaining standards in a retail environment.
Store Manager leading a retail team at Crocs, Inc. Delivering exceptional customer service and driving team performance in a fast - paced environment.