Ambulatory Social Work Case Manager providing care/service to patients across ages. Facilitating coordination of care, psychosocial assessments, and resource linkage in healthcare settings.
About the role
- Coordinate special projects and support the COO at Dialogue, a virtual health provider in Canada. Engage in strategic initiatives and high-impact decisions to improve operations and service delivery.
Responsibilities
- Work closely with the COO on high-priority strategic initiatives, providing analysis, synthesis and execution support to drive impact across Commercial Operations and Service Operations
- Act as a trusted advisor and thought partner on key decisions (e.g., pricing, RFP strategy, design of new programs, efficiency opportunities, and service development)
- Translate the COO’s vision and objectives into concrete action plans, ensuring accountability, clarity and timely follow-up
- Ensure that decisions made at the COO level are clearly communicated, understood and implemented by all relevant teams
- Prepare materials and briefing notes for Board meetings, including the Go-to-Market (GTM) update presentation
- Support the preparation of internal and external communications for the COO, ensuring appropriate tone, clarity and alignment with the company’s strategic direction
- Lead or support special initiatives assigned by the COO, ranging from operational pilots and process redesigns to cross-functional change management and internal communications
Requirements
- Based in Montreal and bilingual (French and English)
- 5+ years of experience in strategy, consulting, chief of staff or senior program/project leadership roles
- Proven experience working directly with C-level executives and Boards of Directors
- Exceptional written and verbal communication skills, including experience drafting executive-level messaging
- Strong project management skills, able to drive complex, cross-functional initiatives from concept to execution
- Highly organized, detail-oriented and comfortable managing competing priorities in a fast-paced environment
- Demonstrated discretion and ability to handle sensitive and confidential information with integrity
- Strategic, proactive, resourceful and collaborative mindset
- Required to be in-office at least 4 days per week
- Bilingual for this role (able to communicate in French and English)
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully paid insurance, health spending account, dental coverage and wellness reimbursement
- 4 weeks of vacation, 9 wellness days and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices (except for fully remote roles)
- Ability to work abroad for up to 4 weeks per year
- Incentive programs, referral bonuses and RRSP matching
- Learning opportunities via Coursera, external training budget and a mentorship program
- Optional parental leave top-up
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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