Wahlleistungsmanager responsible for managing service quality and patient coordination in AGAPLESION DIAKONIEKLINIKUM ROTENBURG. Ensuring high patient satisfaction and optimizing internal processes.
Responsibilities
Ensure high service quality and fulfillment of service commitments with the aim of optimizing patient satisfaction
Identify patients opting for optional services and conclude optional services agreements
Optimize internal processes through centralized coordination and consolidation of tasks related to the inpatient care of patients choosing optional services
Administrative tasks
Requirements
Completed vocational training, preferably in the service sector (e.g., hotel management, flight attendant or similar)
Strong communication skills and a pronounced service orientation
Organizational skills and a structured way of working
Assertiveness and ability to work in a team
Negotiation skills and confident handling of complaints
Very good German and English skills
Benefits
31 days of vacation, annual special payment, child allowance
Additional company pension scheme
Internal and external training and continuing education opportunities with financial support
Family-friendly workplace with access to all types of schools
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