Hybrid Systems Implementation Analyst — Mid-level

Posted 5 hours ago

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About the role

  • Systems implementation analyst specializing in social impact projects at Diagonal, focusing on user training and technical support during system rollouts.

Responsibilities

  • Act as a subject-matter specialist for the systems being deployed;
  • Plan system deployments for clients;
  • Configure and parameterize systems for client rollouts;
  • Configure and maintain scenarios in demo environments;
  • Create guides and keep the knowledge base updated in line with releases;
  • Develop instructional materials for presentations and technical demonstrations of the systems;
  • Train end users on the implemented system and provide technical support during deployment;
  • Conduct or attend system demonstration meetings for stakeholders;
  • Perform initial analysis of bugs or enhancement requests reported by users and submit tickets to the Support team;
  • Monitor and manage user request tickets opened during implementation;

Requirements

  • Ability to work with users who are resistant to change and to the systematization of processes;
  • Ability to understand systemic processes and complex configurations;
  • Ability to identify operational and systemic issues to report to the development team;
  • Excellent writing skills for preparing tutorials and knowledge-base guides;
  • Strong communication and interpersonal skills with users and leadership;
  • Ability to work collaboratively in an agile environment;
  • Experience in social housing, land regularization, or household relocation within social housing projects;
  • Familiarity with data analysis and development of indicators;
  • Familiarity with programming logic;
  • And most importantly for us: a genuine appreciation for people!

Benefits

  • 📄 Contract type: PJ (contractor)
  • 💵 Competitive market-based compensation
  • 😊 Work model: Hybrid

Job title

Systems Implementation Analyst — Mid-level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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