Senior Product Designer shaping Xero’s product surfaces through design systems and user - centered approaches. Collaborating across teams to implement high - quality design solutions at scale.
About the role
- Senior UI/UX Designer supporting a federal initiative for contact center modernization. Leading design strategy and user experience improvements for engaged stakeholders.
Responsibilities
- Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
- Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
- Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
- Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
- Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
- Develop and maintain design systems, style guides, and reusable UI components as appropriate.
- Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
- Partner with development teams to support implementation and ensure design fidelity.
- Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
- Ensure user interface designs align with accessibility and inclusive design best practices.
- Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
- Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.
Requirements
- 10+ years of professional UI/UX experience, including significant experience supporting enterprise system implementations or digital modernization initiatives.
- Demonstrated experience designing for complex operational environments (e.g., contact centers, service platforms, case management systems, or similar enterprise applications).
- Strong portfolio showcasing wireframes, prototypes, and implemented UI solutions.
- Experience conducting user research and usability testing and applying findings to iterative design improvements.
- Proficiency with modern design and prototyping tools (e.g., Figma, Adobe XD, Sketch, Axure, or similar).
- Working knowledge of accessibility and inclusive design principles.
- Experience collaborating with cross-functional teams including business analysts, developers, and program leadership.
- Strong written and verbal communication skills with the ability to present design concepts to technical and non-technical stakeholders.
- Ability to obtain and maintain a Public Trust clearance.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Product Designer managing the design of product features for barber business management. Collaborating with stakeholders, utilizing AI tools, and evolving design systems.
Vice President leading UX & HF initiatives and teams at Ipsos. Overseeing research, design, and business growth in a regulated environment.
Junior UX Designer crafting intuitive user experiences for mobile games at GameDuell. Collaborating with diverse teams to enhance player engagement and usability.
Working Student role in product design for MarTech tools in a hybrid team setup based in Berlin. Collaborating with product stakeholders and engineers while enhancing design system usability.
Hardware Design Lead at Veoneer Safety Systems designing hardware for automotive safety. Overseeing HW development, testing, and compliance with safety regulations in a hybrid workspace.
Product Designer creating user - centered designs for multiple healthcare products at Qualified Health. Collaborating with cross - functional teams to innovate and improve healthcare experiences and technologies.
Senior Product Designer at Scribe creating outstanding products for AI - powered workflows. Collaborating with teams to design and ship impactful product experiences.
Lead high - impact design efforts across Insulet's digital experience ecosystem as a Staff UX Designer. Collaborate globally on strategic initiatives impacting customer interaction with the Omnipod system.
Lead User Experience Designer at Salesforce focusing on designing user - centered products across platforms. Collaborating with cross - functional teams and advocating for the end user experience in fast - paced environments.