ERP - Supporter assisting with the ERP solution ‘proAlpha’ in a renewable energy company. Supporting users, troubleshooting issues, and documenting processes in Hamburg.
About the role
- ERP-Supporter with focus on proAlpha ERP solutions in Germany. Handling user queries and providing IT support in a hybrid role.
Responsibilities
- Erster Ansprechpartner für ERP-Fragen und Problemlösungen
- Störungen oder Fehler selbstständig eingrenzen und beheben
- Unterstützung bei Anwenderproblemen im 1st- und 2nd-Level-Support
- Analyse IT-gestützter Geschäftsprozesse und Test von Softwarelösungen
- Erstellung neuer Prozesse und Dokumentation für den internen Support
Requirements
- Erfolgreich abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation
- Mindestens 2 Jahre Erfahrung im Support
- Kenntnisse zu modernen ERP-Systemen
- Routine in der ERP-Administration
- Gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Selbstständige, proaktive und lösungsorientierte Arbeitsweise
Benefits
- 30 Tage Erholungsurlaub
- Flex-Office-Konzept für mobiles Arbeiten
- 300-Euro-Gesundheitsbudget für Ausgaben
- Zuschuss zur betrieblichen Altersvorsorge
- Firmenfitnessprogramm „Hansefit“ für kostengünstiges Training
- Dienstrad-Leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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