Senior Administrator responsible for client inquiries and service excellence at Sun Life. Managing a block of business administration and ensuring timely processing per service level standards.
About the role
- Client Service Executive at Clearstream managing relationships with key global clients and onboarding new businesses. Responsibilities include enhancing processes and supporting client service targets.
Responsibilities
- Manage overall client servicing with key clients including query management and KPI reporting
- Support Relationship Management teams with operational knowledge and onboarding strategies for new clients
- Develop and lead successful business migration plans
- Enhance and optimize internal and external processes with clients and stakeholders
- Identify customer needs and provide solutions through client requirements oversight
- Support the Head of Client Service in delivering team goals and aiding team members' growth
Requirements
- 2 years professional experience in servicing B2B business partners
- Bachelor's degree in a financial, business or science-related field
- Good understanding of the financial services industry with a focus on Banking or Asset Management
- Excellent communication skills
- Proficiency in written and spoken English
- Proficiency in MS Office applications
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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