Senior Manager overseeing Quality Control testing operations across global locations for QuidelOrtho. Focused on compliance, leadership, and strategic quality improvement initiatives.
About the role
- Section Manager leading the Member and Client Relations team at Desjardins Group. Coaches and empowers team to meet operational goals while ensuring excellent service and compliance.
Responsibilities
- Support agents in delivering knowledgeable, caring, and advice-focused experiences that always prioritize doing what’s best for members and clients.
- Stay connected to member and client needs by reviewing Net Promoter Score (NPS) feedback, analyzing insights, and using them to improve service.
- Provide ongoing coaching, feedback, and development planning to help agents grow, improve performance, and feel supported.
- Lead huddles, team meetings, and one-on-one sessions to keep communication clear, drive engagement, and encourage continuous improvement.
- Build a culture of accountability and growth by setting clear expectations and consistently following through on commitments.
- Oversee daily workflow, staffing, and service goals while using performance data to identify trends and create coaching opportunities.
- Collaborate with peers and business partners to solve challenges, support change initiatives, and ensure alignment on shared goals.
- Ensure compliance with organizational, regulatory, and privacy standards by addressing issues promptly, escalating risks when needed, and maintaining confidentiality.
Requirements
- Bachelor’s degree in a related field
- A minimum of five years of relevant experience including one year of management experience
- Property & Casualty insurance experience
- Experience in a management, coaching, mentoring, or leadership role
- Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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