Client Care Specialist at Gateway Services providing quality customer service in pet aftercare. Responsible for customer interactions, product knowledge, and administrative tasks while ensuring client satisfaction.
About the role
- Member/client service agent supporting sales by developing relationships with clients. Responsibilities include ensuring satisfaction, handling requests, and processing sales transactions.
Responsibilities
- Assist members and clients, listen to their needs, handle their requests and answer their questions.
- Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want.
- Help close sales, process transactions and follow up as needed.
- Ensure member and client satisfaction.
- Take phone calls, handle information requests and forward them to the right person.
- Seize business opportunities and help increase sales through solicitation.
Requirements
- Trade school diploma in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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