Hybrid Account Manager, Commercial Market

Posted 1 hour ago

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About the role

  • Account Manager developing and maintaining business relationships with medium organizations in the commercial sector for Desjardins. Promoting products and services while ensuring client satisfaction in a hybrid work environment.

Responsibilities

  • Initiate, develop and maintain personalized business relationships with current and potential clients
  • Act as an account manager by serving as a key intermediary between the business centre and members and clients
  • Ensure proper usage and updating of products and services offered
  • Analyze sources of dissatisfaction and recommend potential solutions
  • Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering
  • Negotiate applicable conditions with members and clients
  • Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships
  • Use intelligence to identify opportunities for business development
  • Execute various promotional activities as part of the centre's business operations
  • Participate in targeted public relations activities and actively participate in the business community
  • Be attentive to client and member needs to ensure their full satisfaction
  • Adhere to all policies, practices and standards in effect, as well as the various laws governing financial products and services

Requirements

  • Bachelor's degree in a related field
  • A minimum of four years of relevant experience
  • Knowledge of the latest financial, economic, policy and legislative developments
  • Ability to perform analyses of the market and the business centre external environment
  • Ability to perform financial analysis
  • Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets
  • Knowledge of loan and guarantee contracts
  • Knowledge of products and services for businesses
  • Knowledge of financing and credit management practices related to businesses
  • Knowledge of policies, legislation and standards governing the products and services offered by the business centre
  • Knowledge of business credit authorization, monitoring, collection and recovery practices
  • Knowledge of the Desjardins business processes
  • Understanding of the referral process
  • Familiarity with government business assistance programs
  • Networking skills
  • Strong sales skills
  • Knowledge of service standards
  • Understanding of cooperative and cooperative network values, rules and operations
  • Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Account Manager, Commercial Market

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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