Director overseeing the Commercial Operations for Vaccines in Central Region. Managing customer teams and strategic planning for 18 states in the U.S.
About the role
- Senior Manager responsible for flagship service operations and retail at Dermalogica. Leading team to ensure operational efficiency and outstanding customer experiences.
Responsibilities
- Lead, mentor, and motivate a team of professional skin therapists, receptionists, and support staff.
- Oversee recruitment, training, and performance evaluations to ensure a high-performing team.
- Develop and implement operational procedures and policies to enhance salon efficiency.
- Ensure exceptional customer service by addressing client needs and resolving any issues promptly.
- Monitor client satisfaction and implement strategies to improve service quality and client retention.
- Develop and implement targeted sales strategies to increase store revenue in both service and retail.
- Monitor and manage financial performance, including budgeting, expense control, and revenue growth.
- Collaborate with the marketing team to create and execute client engagement and retention programs.
Requirements
- 5-8 years of experience in a senior managerial role in aesthetics, advanced skin services and/or salon professional industry.
- Proven track record of successfully managing a team and achieving operational goals.
- Strong understanding of aesthetic treatments, products, and industry trends.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to analyze financial data and develop strategies for business growth.
- Excellent organizational skills and attention to detail.
- Proficiency in salon management software and Microsoft Office Suite.
- Ability to manage multiple projects simultaneously within a fast-paced environment, with a high degree of independence and resilience; ability to think critically and creatively.
- High level of accuracy; able to detect inconsistencies and errors with keen attention to detail.
- Analytical, passionate, and innovative.
- Strong written and verbal communication skills.
- Positive attitude with an excitement for learning, open to new experiences and challenges.
- Experience with Dermalogica brand a plus.
Benefits
- Competitive Compensation
- Medical, Dental, Vision Insurance
- Paid Time Off
- Monthly Product Allowances
- Annual Fitness Reimbursement
- 401(k) plus company matching
- Life/Accident/Disability insurance
- Wellness programs
- Paid family leave
- Domestic partner benefits
- Education/training programs
- Thrive in a hybrid work environment (3 days in office)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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