Sales Center Operations Manager overseeing operations and personnel at Dal - Tile. Responsible for achieving business objectives and developing key customer relationships in a store environment.
About the role
- US Retail Field Operations Coordinator managing logistics and operational support for retail partners. Collaborating with Sr. Regional Manager to enhance in-market execution and sales performance.
Responsibilities
- Own the planning, forecasting, and coordination of all field-related materials including samples, gift-with-purchase (GWP) programs, and event support assets.
- Build, order, and coordinate shipment of all field support boxes (e.g., innovation launch kits, event support boxes, and ongoing executional tools) to the US Retail Field team.
- Partner with the Sr. Regional Manager to develop timelines and execution plans that align with brand, account, and field priorities.
- Develop, manage, and track the field operating budget, including collateral, uniforms, GWPs, and activation-related expenses.
- Manage commission reporting and partner with Finance to ensure commissions are submitted accurately and paid on time to the field team.
- Support planning and execution of key account-related events including Field Leadership Conference and Beauty World, Sales & Merchant Conference and Sephoria.
- Serve as a primary point of contact for field-related questions via the Teams channel, providing timely troubleshooting and solutions.
- Manage the back-end administration of the retail execution software to ensure field team members have access to all required tools, content, and materials.
Requirements
- 3-5 years of experience in field operations, sales operations, retail operations, or a related role within consumer, beauty, or retail industries (additional experience may be considered for Senior Coordinator level).
- Strong project management and organizational skills with the ability to manage multiple workstreams simultaneously.
- Proven experience managing budgets, forecasts, and financial reporting.
- Detail-oriented with a high level of accountability and follow-through.
- Strong communication skills with the ability to partner effectively across functions and with field teams.
- Experience supporting large-scale retail events and national meetings preferred.
- Proficiency in Microsoft Office, Teams, and retail execution or CRM software.
Benefits
- Eligible for participation in our company bonus plan, rewarding personal performance and company results.
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