Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Credit Coordinator handling collection processes for clients at Dentons. Supports accurate cash flow management through effective account maintenance and communication with clients.
Responsibilities
- Supports the Firm’s collection processes and account maintenance for assigned clients and matters.
- Provides professional, timely, and thoughtful client service while assisting with routine and moderately complex collection matters.
- Works closely with billing attorneys, Credit Managers, and professional staff to follow up on outstanding accounts and help facilitate resolution.
- Communicates directly with Firm clients regarding account inquiries, payment status, and billing concerns, escalating sensitive issues as appropriate.
- Assists in preparing collection-related reports, documentation, and account analyses for internal stakeholders.
- Maintains accurate and up-to-date records of client communications and collection activity in Firm systems.
- Serves as a point of coordination between internal teams to ensure consistent and effective collection efforts.
Requirements
- 2+ years’ experience in credit and collections
- Law firm experience preferred
- Experience with ARCS preferred
- Experience with Elite Enterprise or 3E, Aderant, EHUB preferred
- Excellent verbal and written communication skills
- Strong analytical, reconciliation, and problem-solving skills with high attention to detail
- Self-starter that delivers superior customer service
- Must be detail-oriented with excellent organizational skills
- Ability to work in a fast-paced environment
- Flexibility to work overtime, as needed
Benefits
- medical
- dental
- vision
- 401k
- profit sharing
- short-term/long-term disability
- life insurance
- tuition reimbursement
- paid time off
- paid holidays
- discretionary bonuses
Job title
Job type
Experience level
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Degree requirement
Location requirements
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