Senior Technical Lead providing end - to - end technology solutions for IT infrastructure at Celestica. Developing infrastructure roadmaps and ensuring compliance with industry standards in a collaborative environment.
About the role
- IT Support Specialist providing after-hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
Responsibilities
- Provide after-hours IT support as part of a rotating shifts schedule to ensure 24x5 coverage
- Collaborate with the Centre of Excellence team to support functional teams and vendors
- Provide technical guidance to internal users regarding use of computers and networks
- Active participation in the implementation of technology infrastructure
- Comfortable in working in a fast-paced work environment and provide timely solutions
- Document how to guide, root cause and resolution in assigned ServiceNow tickets
Requirements
- Bachelor’s Degree in Computer Science or any related discipline.
- Good written and oral English communication skills is essential
- At least 2-3 years working experience in supporting more than 200 users.
- Able to work independently and proactively in a team environment.
- Ability to use PowerShell or other scripting would be prioritized.
- Experience with Power Automate, Intune and administering Active Directory.
- Experience in supporting laptop and mobile devices such as iPhone/iPad/Android, etc.
- Certified in ITIL foundation 4 or Microsoft Certifications.
Benefits
- Provide after-hours IT support as part of a rotating shifts schedule to ensure 24x5 coverage, including monitoring, incident response, and escalation during non-business hours.
- Collaborate with the Centre of Excellence team to support functional teams and vendors to ensure end-to-end user computing and service requirements are met.
- Provide technical guidance to internal users regarding use of computers and networks to satisfy business needs.
- Active participation in the implementation of technology infrastructure and daily operational responsibilities, such as perform technology refresh on Windows 11, MacOS, Microsoft O365, Linux, iOS, Android, etc.
- Document how to guide, root cause and resolution in assigned ServiceNow tickets to facilitate knowledge article generation and perform regular updates on IT asset inventory.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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