Community Manager cultivating high - trust relationships for community housing with Reurbano. Engaging neighborhoods and building sustainable community connections through organized events and communications.
About the role
- Community Manager fostering brand advocacy and engagement via social media channels and creative strategies for client brands. Collaborating with teams to build vibrant online communities and achieve business goals.
Responsibilities
- Develop and execute community engagement strategies aligned with client brand guidelines and campaign objectives.
- Manage day-to-day community interactions across social media platforms including Instagram, Facebook, X (Twitter), LinkedIn, TikTok, and emerging channels.
- Monitor, moderate, and respond to comments, messages, and mentions in a timely and brand-consistent manner.
- Identify trending conversations, cultural moments, and audience insights to inform content and campaign strategies.
- Collaborate with creative, content, and paid media teams to ensure cohesive messaging and community alignment.
- Track, analyze, and report on community KPIs including engagement rate, sentiment, growth, and share of voice.
- Manage crisis communication protocols and escalate issues as appropriate to account leads.
- Build and nurture relationships with brand advocates, influencers, and key community members.
- Support new business pitches by providing community and audience insights.
Requirements
- Bachelor's degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred.
- 2–4 years of experience in community management, social media, or digital marketing — ideally within an advertising agency or multi-client environment.
- Demonstrable portfolio of community-building work or client-facing social media management.
- Experience managing communities for consumer brands, CPG, retail, or lifestyle sectors is a plus.
- Familiarity with influencer partnership coordination is advantageous.
- Proficiency in social media management tools (Sprout Social, Hootsuite, Later, or similar).
- Working knowledge of social analytics platforms (Meta Business Suite, TikTok Analytics, Brandwatch, etc.).
- Basic graphic/content creation skills; familiarity with Canva, Adobe Express, or similar tools.
- Understanding of paid social mechanics and how organic community activity intersects with paid performance.
- Deep understanding of platform-specific algorithms, content formats, and best practices.
- Knowledge of brand safety, community moderation standards, and crisis communication frameworks.
- Awareness of digital advertising regulations, FTC disclosure guidelines, and data privacy norms.
- Cultural fluency and sensitivity across diverse audiences and global markets.
Benefits
- Maintain daily presence across assigned client community channels, including weekends and holidays on a rotation basis.
- Create, schedule, and publish organic social content in coordination with content calendars.
- Actively listen to and distill audience signals into actionable recommendations for internal teams.
- Coordinate with legal, compliance, and client stakeholders when required for message approval.
- Assist in the planning and live coverage of brand events, product launches, and activations.
- Maintain community guidelines and ensure adherence by community members and moderators.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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