Enablement Manager focusing on building and scaling enablement programs for technical Go-To-Market roles at DeepL. Collaborate across teams to design training and drive product adoption.
Responsibilities
Design onboarding curriculum for each role
Design and deliver comprehensive enablement programs covering product knowledge
Develop role-based certification programs
Create enablement content for consultative selling, value selling, storytelling
Develop capability around effective troubleshooting and de-escalation
Build training on identifying expansion opportunities and scoping
Enable each role cohort on tools including Salesforce, Salesloft, various prospecting tools
Develop training on key role-based skills and processes
Develop process enablement for new customer kick-off, onboarding, go-live, incident management, QBR process, renewal process, and Voice of Customer feedback
Build and maintain scalable enablement curricula
Create diverse enablement experiences including instructor-led training, self-paced learning, workshops, and hands-on labs
Work within LMS to deliver self-service enablement resources
Create and deliver executive-level reporting on enablement program effectiveness
Use strong analytical skills to measure program impact
Gather feedback from technical GTM teams and stakeholders
Requirements
7-10 years of experience in enablement
Significant time spent enabling technical customer-facing teams
4+ years in technical enablement, customer success enablement, or related roles within B2B SaaS organizations
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