Lead Case Manager coordinating comprehensive care for members at Pacific Health Group in Santa Clara County. Establishing trust and arranging services to address members' diverse needs.
About the role
- Enablement Manager focusing on building and scaling enablement programs for technical Go-To-Market roles at DeepL. Collaborate across teams to design training and drive product adoption.
Responsibilities
- Design onboarding curriculum for each role
- Design and deliver comprehensive enablement programs covering product knowledge
- Develop role-based certification programs
- Create enablement content for consultative selling, value selling, storytelling
- Develop capability around effective troubleshooting and de-escalation
- Build training on identifying expansion opportunities and scoping
- Enable each role cohort on tools including Salesforce, Salesloft, various prospecting tools
- Develop training on key role-based skills and processes
- Develop process enablement for new customer kick-off, onboarding, go-live, incident management, QBR process, renewal process, and Voice of Customer feedback
- Build and maintain scalable enablement curricula
- Create diverse enablement experiences including instructor-led training, self-paced learning, workshops, and hands-on labs
- Work within LMS to deliver self-service enablement resources
- Create and deliver executive-level reporting on enablement program effectiveness
- Use strong analytical skills to measure program impact
- Gather feedback from technical GTM teams and stakeholders
Requirements
- 7-10 years of experience in enablement
- Significant time spent enabling technical customer-facing teams
- 4+ years in technical enablement, customer success enablement, or related roles within B2B SaaS organizations
- Demonstrated experience enabling multiple technical roles
- Deep understanding of SaaS business models, customer lifecycle, and technical sales processes
- Experience with MEDDPPICC or similar sales methodologies
- Learning Management Systems (LMS) platform management and content development
- Tools: CRM software (Salesforce experience strongly preferred), Sales engagement platforms, Customer success platforms, Support platforms
- Presentation and facilitation skills for virtual and in-person training delivery
- Experience with certification program design and competency frameworks
- Ability to define and track enablement KPIs and success metrics
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Virtual Shares
- Regular in-person team events
- Monthly full-day hacking sessions
- 30 days of annual leave
- Competitive benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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