Senior Customer Solutions Engineer at Fastly acting as the primary technical contact and trusted advisor for customers. Building long - term relationships and providing proactive assistance.
About the role
- Senior Pre-Sales Solutions Engineer focused on driving technical engagements for Deepgram's voice AI platform. Collaborating with sales teams to create compelling technical solutions for enterprise clients.
Responsibilities
- Lead technical discovery and solution design for enterprise prospects and customers
- Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases
- Provide expert guidance on API integration, performance optimization, and deployment strategies
- Partner with Account Executives to navigate technical objections and accelerate the sales cycle
- Contribute to technical content creation including implementation guides, reference architectures, and best practices
- Mentor junior team members and share technical knowledge across the organization
- Represent the voice of the customer to product and engineering teams
Requirements
- 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages
- Proven track record of successfully navigating complex technical sales cycles
- Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences
- Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders.
Benefits
- Offers Equity
- Offers Bonus
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