Hybrid Sales & Service Support Administrator

Posted 2 months ago

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About the role

  • Sales and Service Support Administrator at Flogas overseeing domestic customer account paperwork. Processing contracts, invoices, and order management for energy services.

Responsibilities

  • Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
  • Process New Installation paperwork for the Domestic and Metered customer base
  • Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
  • Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly
  • Raising invoices and credits for customers within agreed limits
  • Processing orders for Managed Customers to include Key accounts and Home Parks

Requirements

  • Good computer skills including MS Outlook, Word & Excel.
  • Must be accurate with attention to detail
  • Excellent customer service skills
  • Experience of dealing with a high volume of customer accounts and call volume
  • Excellent telephone manner
  • Ability to demonstrate numeracy and literacy skills
  • Excellent organisation and time management skills
  • Ability to make decisions within designated agreed levels of authority
  • Ability to manage complex products, systems and customers
  • Able to work under pressure.
  • Able to adapt and remain efficient in a dynamic work environment

Benefits

  • Discretionary Bonus
  • Enhanced Pension Scheme
  • Life Assurance
  • EAP (Employee Assistant Plan)
  • Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
  • Extensive discounts from loved brands and major retailers
  • 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
  • Enhanced Family Friendly Leave

Job title

Sales & Service Support Administrator

Job type

Experience level

Mid levelSenior

Salary

£24,000 - £26,250 per year

Degree requirement

High School Diploma

Location requirements

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