Risk Management Specialist performing fraud analysis for Greenlight, a family fintech company. Supporting customer service and improving fraud detection processes for efficient operations.
About the role
- Fraud & Risk Lead overseeing fraud operations for ether.fi's credit card program. Responsible for monitoring fraud, building detection systems, and improving operational processes.
Responsibilities
- Build real-time fraud monitoring, alerts, and incident response
- Lead strategies to improve bad user/behaviour detection and mitigation.
- Detect and mitigate card testing, merchant abuse, friendly fraud, and BIN-level attacks
- Detect and prevent malicious behaviours of users within ether.fi ecosystem
- Run deep root-cause analysis on fraud events and lead corrective action
- Write internal SOPs for investigations and operational/CX workflows
Requirements
- Passion for fraud/risk prevention and high ownership
- Exceptional analytical abilities, with a talent for identifying hidden patterns and trends within complex transaction data
- Strong domain expertise in card/payment fraud: card testing, merchant abuse, friendly fraud, BIN attacks
- Hands-on experience building and tuning fraud rules
- Practical programming skills to build the tools and operate with assistance from Engineering teams
- Comfortable analyzing data using SQL
- Experience managing chargebacks and disputes end-to-end
- Strong written, oral, and interpersonal skills a must including the ability to explain and/or present analysis to drive cross-team decisions
- 6+ years experience in card fraud or risk operations
Benefits
- Competitive salary, performance-based incentives, and token allocation grant
- Opportunity to own fraud defense for multi-billion dollar products
- Health, dental, and vision insurance
- Global team with opportunities for travel across our 3 offices
- 4 weeks work-from-anywhere
- Company events and team-building off-sites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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