Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
About the role
- Regional Operations Supervisor overseeing daily operations and development of Care Coordinators for DaVita's Integrated Kidney Care in Northern California, Washington, and Oregon.
Responsibilities
- Directly supervise a team of Care Coordinators and their day-to-day operations
- Provide leadership, onboarding, training, coaching and development to team of direct reports
- Create & foster a positive, fulfilling work environment
- Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
- Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
- Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
- Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
- Partner with People Services regarding any employee relations issues, timely & appropriately
- Facilitate teammate development (coaching, mentoring, training)
- Complete teammate evaluations and establish quarterly & annual goals
- Collaborate with direct reports and upper management to create & implement those professional development goals
- Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
- Understand basic wage & hour laws, as well as federal, state & local laws/regulations
- Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
- Spearhead reoccurring 1:1's with direct reports
- Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
- Review & approve time for non-exempt direct reports
- Track overtime, attendance and PTO
- Conduct formal ad hoc training
Requirements
- High School Diploma
- Bachelor's Degree preferred
- Minimum 2 years supervisory experience, leading a team
- Excellent communication and interpersonal skills
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
- Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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