Clinical Services Manager advancing clinical excellence in dialysis clinics. Responding to adverse events, coaching teams, and leading strategic initiatives to enhance safety and quality.
Responsibilities
The Clinical Services Manager role plays a pivotal part in advancing clinical excellence across the clinics by achieving safety, quality, and hospitalization goals.
This role provides immediate response to adverse events, coaching clinical teams, supporting clinical outcomes, and leading strategic initiatives within the division.
The position acts as a subject matter expert (SME) in clinical outcomes and safety, drives quality improvement plans, upskills clinic team members (TMs), removes barriers to performance, and leads or supports special projects.
Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
Conduct hard skill coaching, in Core Team meetings, or deep dive coaching to prepare & empower the facility team to act.
Lead efforts with clinic teams to identify and address root causes of PRD and hospitalization outliers by removing barriers and providing targeted coaching.
Seen as a strategic partner to RODs, DVP, DCS, and Home partners.
Requirements
Bachelor’s degree in nursing or related field
6-8 years of experience in clinical services management
Specialized experience in developing and implementing clinical policies and procedures
Registered Nurse (RN) license
Current driver’s license, reliable transportation, and vehicle insurance in state of residence
Preferred: Certification in Healthcare Quality (CPHQ) or similar
Preferred: Current CPR certification
CNN or CSN, Bonet Certification within 2 years of employment
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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