WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Business Analyst improving healthcare operations at DaVita, focusing on Revenue Cycle and project management. Collaborating with stakeholders to drive process improvements and enhance organizational outcomes.
Responsibilities
- Understand the intricacies of the Revenue Cycle and initiate/co-drive project work that affects the bottom line of the organization
- Create and maintain a robust project plan
- Set challenging goals and deadlines per executive asks
- Calculate impact to Yield, Bad Debt, and overall project ROI
- Participate and potentially lead project updates with executives and stakeholders
- Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis
- Develop/pitch/initiate process improvements in the areas with the most significant impacts to the organization
- Meet with business partners regularly and impacted teams to maintain relationships and provide high level updates and results on initiatives
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred
- Minimum of two (2) years’ experience (will also consider new or recent graduates with experience working on projects in class while in school)
- Project Management Experience preferred
- Proven ability to be successful in an autonomous work environment
- Intermediate Proficiency in all Microsoft Office Applications
- Experience with data analysis and/or process innovation
- Strong ability to create and/or communicate executive level materials
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses
- Demonstrative technical and/or statistical understanding (i.e. Netezza, PL/SQL, Tableau, Oracle, Machine Learning / Artificial Intelligence, Python, SPSS, Statistical Modeling, etc.)
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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