Manager of Risk and Controls leading strategies to mitigate risks in business operations at Arc’teryx. Requires strong experience in risk advisory and collaboration with global partners.
About the role
- Data Governance Consultant engaged in managing customer relationships and delivering value at DataGalaxy. Focused on customer needs and enhancing the user experience with their data governance products.
Responsibilities
- Managing a client portfolio in collaboration with Account Managers:
- Support them on a daily in the use of the product
- Analyze and prioritize the needs
- Assist with implementation and best practices
- Ensure their loyalty to increase account revenue through upselling
- Answering *technical and product* questions to help clients get the most out of DataGalaxy
- Evaluating user experience and recommending improvements
- Contributing to strategic account committees.
- Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients.
- Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth
- Collaborating with the Product team (customer feedback and requests)
- Creating and maintaining content, deliverables, and best practices
- Managing and animating the user community (User Groups on-site & virtual)
Requirements
- At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality);
- Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value;
- Proficiency in statistical analysis and measurement techniques;
- Expertise in data modelling and inter-application architecture;
- Functional knowledge: data modelling, inter-application architectures;
- Fluency in English and French;
- Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)
Benefits
- Offices in the heart of Lyon and Paris
- Flexible working hours ("forfait jour")
- Remote work at will & 2.70€ net per day worked from home
- 2 weeks of working from anywhere 🌍
- Health insurance Apicil covering you and your family
- Meal vouchers (Swile card of 9€/day)
- Public transport 50% reimbursement, 100% reimbursement for your bike subscription
- Holiday Bonus 🏝️
- Quarterly team events and seminars
- An attractive remuneration according to your performance and your potential
- A real opportunity to join a French start-up that is a pioneer in its market 🚀
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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